For the safety and satisfaction of you, other Guests, and our employees, we kindly ask you to adhere to the following regulations:
  1. The stay of an animal at the Hotel requires approval from the Hotel Reception. This takes place at the stage of making a reservation.
  2. When making a reservation, please provide the species/breed of the animal. The Hotel reserves the right to refuse animals commonly recognized as dangerous or aggressive.
  3. The animal should stay exclusively in the room to which it is assigned.
  4. For the comfort and safety of the animal left alone in the room, the Hotel reserves the right to request a phone number from the Guest during check-in with the animal.
  5. Animals accepted at the Hotel must be healthy, have a booklet with current vaccinations (rabies), and be dewormed.
  6. The Hotel reserves the right to refuse admission to a sick animal, one undergoing convalescence, or lacking the required veterinary certificates.
  7. The owner declares that the animal is healthy and does not pose a threat to other persons or animals.
  8. The animal should remain in the room. Outside the room, it must be on a leash/in a carrier/in arms and under the owner’s supervision. In special cases, the Hotel reserves the right to impose a muzzle requirement.
  9. It is not allowed to use hotel towels and bed linen for animals, have animals on beds and sofas, or allow them to relieve themselves in the room.
  10. In case of sudden need, please contact the Hotel Reception immediately to summon a floor service staff member.
  11. Animals may only be accommodated in rooms designated by the Hotel and adapted for this purpose (building 3, level 0).
  12. One medium or up to two small animals (each charged separately) may stay in a hotel room.
  13. The animal owner is financially responsible for any damages caused and is obliged to clean up after the animal (both inside and outside the Hotel). The owner should also ensure that the pet’s behavior does not disturb other Guests (e.g., loud barking, squeaking).
  14. If it is found that an animal left in the room disturbs other guests, damages hotel property, or may cause danger to itself or others, the Hotel will immediately contact the owner to resolve the issue. If contact is not possible, the hotel reserves the right for staff to enter the guest’s room, including with the possible assistance of appropriate services. All costs arising from these actions are borne by the animal owner.
  15. For the safety of our employees and other Guests and their animals, please use appropriate door hangers.
  16. Animals are not allowed in the restaurant or the SPA area (including the pool, gym, Playroom). It is possible to enter HTW Cafe and Keja Bar with a small, calm animal.
  17. The owner declares that they have read and accept the regulations for the stay of animals at Hotel & SPA Trzy Wyspy.