We hereby inform you that telephone calls with Hotel & SPA Trzy Wyspy are recorded for the purposes of ensuring high-quality service, training, security, and protecting the interests of both parties. The data controller is Dom Inwest Sp. z o.o. Detailed information regarding the processing of personal data can be found in the Privacy Policy.

HOTEL REGULATIONS

Thank you for reading and complying with these Hotel Regulations, which are intended to ensure a peaceful and safe stay for our Guests. For any additional information, please contact the Reception by calling +48 91 884 00 00 or internal extension 500 / 599.

GENERAL PROVISIONS

1. These Regulations set out the rules governing the provision of services, liability, and stays on the premises of the Hotel and constitute an integral part of the agreement concluded upon making a reservation, paying a deposit, or paying the full amount due for a stay at Hotel & SPA Trzy Wyspy.

2. The entity providing hotel services and operating Hotel & SPA Trzy Wyspy is Dom Inwest Sp. z o.o., entered in the Register of Entrepreneurs of the National Court Register under KRS No. 0001003649, NIP (Tax Identification Number) 8551489768, REGON 812055640.

3. These Regulations apply to all Guests staying at the Hotel, persons visiting Guests, and any other persons present on the premises of Hotel & SPA Trzy Wyspy, hereinafter referred to as the “Hotel”.

4. These Regulations are available for inspection at the Reception, in every hotel room, and on the Hotel website at /hotel/regulamin-hotelu.

5. In the event of a breach of these Regulations, the Hotel may refuse to provide services to the person responsible for such breach. Such person shall be required to immediately comply with the Hotel’s instructions, settle all amounts due for services already provided, pay for any damage caused, and leave the Hotel.

6. The Hotel may refuse to accommodate a Guest who, during a previous stay, seriously breached the Hotel Regulations, in particular by causing damage, compromising the safety of other persons, disturbing the peace of Guests, or disrupting the operation of the Hotel.

7. The Hotel does not provide care or nursing services. Guests who require ongoing assistance from another person during their stay should arrange for an accompanying caregiver. If, during the stay, it becomes apparent that a Guest requires ongoing care that the Hotel is unable to provide, the Hotel will take measures appropriate to the situation, taking into account, above all, the safety of the Guest and other persons. In the case of stays organised by travel agencies or other group organisers, care for participants requiring assistance shall be provided by the organiser or a group supervisor appointed by the organiser.

8. The Hotel provides parking spaces to Guests in accordance with the Hotel & SPA Trzy Wyspy Parking Regulations, which constitute an appendix to these Regulations. Use of the car park entails an obligation to comply with the Parking Regulations.

9. Other regulations applicable on the premises of Hotel & SPA Trzy Wyspy concerning the use of individual Hotel services, areas, and facilities constitute appendices to these Regulations and can be found at the end of this document. Guests are required to familiarise themselves with the regulations applicable to the service, area, or facility they use.

HOTEL DAY

1. Hotel rooms are rented by the hotel day. The hotel day begins at 3:00 p.m. on the day of arrival and ends at 10:00 a.m. on the day of departure.

2. The person renting the room (hereinafter referred to as the “Guest”) may occupy the room between 8:00 a.m. and 3:00 p.m. on the day their stay begins, provided that the room is available and prepared for the Guest’s arrival, subject to an additional fee at the rate currently applicable.

3. At the end of the stay, the Guest is required to return the key/key card received to the Reception.

4. When renting a hotel room, the Guest specifies the duration of their stay. If no duration is specified, the room shall be deemed to have been rented for one hotel day.

5. A Guest wishing to extend their stay beyond the period specified on the day of arrival should notify the Reception by 10:00 a.m. on the day on which the room rental period expires. Such a request is not binding on the Hotel. The Guest’s stay may be extended subject to room availability. If the stay is extended, the applicable nightly rate shall be the rate listed on the Hotel’s website on the day the extension is requested.

6. A Guest who has not checked out by 10:00 a.m. may be charged an additional late check-out fee at the rate currently applicable, as specified in the price list available at the Reception.

FEES

1. The current price list for services provided by the Hotel is available on the Hotel website and at the Reception.

2. The fee for the stay is charged in accordance with the selected offer.

3. The accommodation fee does not include the spa resort fee charged per person per day.

4. Due to Świnoujście’s status as a health resort, a spa resort fee applies and is charged for each day of stay of both adults and children.

5. The amount of the spa resort fee is determined in advance for each year pursuant to Resolution No. XXIII/159/2025 of the Świnoujście City Council dated 25 September 2025 concerning the spa resort fee, published in the Official Journal of the West Pomeranian Voivodeship of 8 October 2025, item 4167. The Resolution is available for inspection at the Reception and on the website of the Świnoujście City Office: https://bip.um.swinoujscie.pl/artykul/297/2972/oplata-uzdrowiskowa.

6. The spa resort fee is collected by the Hotel and transferred in full to the account of the Świnoujście City Office.

7. The Hotel may organise promotions and offer packages and special offers under the terms and conditions specified each time in the conditions of the relevant offer or promotion regulations. These conditions, including in particular the validity period, eligibility requirements, price, scope of services, and conditions for changing or cancelling a reservation, are made available to the Guest before the reservation is made. Promotions, discounts, and other reductions cannot be combined.

GUEST’S STAY AT THE HOTEL

1. A reservation remains valid on the scheduled day of arrival until midnight (12:00 a.m.). After that time, the reservation will be cancelled. An exception applies where the Reception has been informed in advance of a late arrival. Information concerning the conditions for cancellation, no-show, or shortening of the stay is provided in the reservation confirmation.

2. If a Guest decides to discontinue their stay during a hotel day, the fee paid for that day will not be refunded.

3. Stays for children up to 4 years of age are free of charge. When making a reservation, the Guest is required to provide the child’s age at the time of the planned stay rather than their current age. From the child’s 5th birthday, an additional fee applies to their stay. The current rate is available on the Hotel website.

4. Every Guest using accommodation at the Hotel is required to complete the check-in procedure.

5. Quiet hours at the Hotel are from 10:00 p.m. until 7:00 a.m. the following day. Guests who are intoxicated or whose behaviour disturbs the peace of others will not be admitted (Article 51 of the Polish Code of Petty Offences).

6. Persons who are not registered as Hotel Guests may stay in a Guest’s hotel room between 7:00 a.m. and 10:00 p.m., provided that their presence has first been reported to the Hotel Reception.

7. A Hotel Guest may not transfer their room to third parties. Furthermore, a Guest is not entitled to make a room they are vacating available to another person, even if the period for which the Guest has paid has not yet expired.

8. No personal information concerning our Guests is disclosed to third parties.

9. A Guest arriving with an animal is additionally required to comply with the provisions of the Regulations Governing the Stay of Animals at Hotel & SPA Trzy Wyspy.

10. The Hotel shall be liable for the loss of or damage to property brought into the Hotel by a Guest in accordance with and within the limits specified in Articles 846–849 of the Polish Civil Code.

11. Guests may use the safes located in hotel rooms. Irrespective of the availability of in-room safes, the Hotel accepts money, securities, and other valuable items for safekeeping in accordance with Article 849 § 3 of the Polish Civil Code.

12. The Hotel may refuse to accept an item for safekeeping in the circumstances specified in Article 849 § 3 of the Polish Civil Code, in particular if the item poses a safety risk or if, considering the or standard of the Hotel, it is of excessive value or takes up an excessive amount of space.

13. The Guest should immediately notify the Hotel of any identified loss of or damage to property.

14. The Guest should notify the Hotel Reception of any damage to property immediately after discovering it.

15. Due to fire safety requirements, Guests are not permitted to use their own electrically powered appliances in hotel rooms, such as immersion heaters, portable heaters, or irons. This restriction does not apply to chargers, laptops, hair dryers, hair straighteners, or curling irons.

16. For safety reasons, whenever leaving the room, the Guest should ensure that the doors and windows are properly closed.

17. The Guest shall be financially liable for any damage to or destruction of the Hotel’s furnishings and technical equipment caused intentionally or unintentionally through the fault of the Guest, persons visiting the Guest, or an animal under the Guest’s care (Articles 415 and 431 of the Polish Civil Code).

18. The Hotel shall not be liable for damage to or loss of a car or other vehicle belonging to the Guest (Article 846 § 4 of the Polish Civil Code). The Guest acknowledges that the car park (garage) located on the Hotel premises is unguarded and is electronically monitored only at the entrance. It is opened and closed using a remote control provided by the Hotel Reception.

19. A Guest with a disability has the right to stay in accommodation with an assistance dog as defined by the Polish Act on Vocational and Social Rehabilitation and Employment of Persons with Disabilities (Journal of Laws 1997 No. 123, item 776).

20. Dogs of breeds classified as dangerous (in accordance with the relevant regulation of the Polish Ministry of the Interior and Administration) and animals that may pose a threat to human life or health, in particular venomous animals, are not permitted in the Hotel.

21. Animals are also prohibited from entering the restaurant, SPA area, and swimming pool. Restrictions concerning animals do not apply to assistance dogs within the meaning of applicable law.

22. If a borrowed bathrobe is not returned, the Guest may be charged PLN 150 to cover the cost of replacing the missing item.

23. Towels are part of the permanent room equipment. Guests are requested to leave the complete set of towels provided in the room on the day of departure.

24. Smoking tobacco products and electronic cigarettes is strictly prohibited in all rooms and on balconies. Failure to comply with this rule will result in a charge of PLN 500 being added to the Guest’s bill.

25. Towels and bedspreads forming part of the room equipment may not be removed from the rooms and taken outside the Hotel premises.

26. Food may not be taken out of the Hotel restaurant. In the event of failure to comply with this prohibition, the Hotel is entitled to charge the Guest for the meal in accordance with the price list available at the Reception.

27. In individual circumstances (e.g. illness), any need to have meals delivered to the room should be reported to the Reception or to the waiting staff in the Hotel restaurant.

28. If a Guest who has purchased a package including dinner informs the Reception in advance that they will arrive after 8:00 p.m., a cold platter will be delivered to their room as their dinner.

29. Bathrobes may not be worn in the Hotel restaurant, Lobby Bar, or Keja Bar.

30. For the safety of Guests and Hotel employees, selected areas of the Hotel are monitored by CCTV. CCTV recordings are deleted no later than 14 days after the date on which they were recorded.

31. In the event of any complaints or comments regarding the services provided, please contact us by e-mail at marketing@trzywyspy.pl.

HOTEL SERVICES

1. The Hotel provides services in accordance with its category and standard. In the event of any concerns regarding the quality of services, Guests are requested to report them to the Hotel Reception as soon as possible so that the staff can respond promptly.

2. The Hotel is obliged to ensure: conditions enabling the Guest to enjoy complete and undisturbed rest, confidentiality and protection of information concerning the Guest, and professional and courteous service in relation to all services provided by the Hotel.

3. The Hotel is required to provide a change of bed linen and towels every three days or at the Guest’s request.

4. At the Guest’s request, the Hotel is required to provide the following services free of charge: information related to the Guest’s stay and travel, a wake-up call at a specified time, and 24-hour luggage storage, including before check-in and after check-out.

5. Items left by Guests on the Hotel premises are secured and stored in accordance with applicable law. Where it is possible to identify the owner of an item, the Hotel will inform the owner that the item has been found and can be collected.

6. At the Guest’s request, a found item may be sent to an address specified by the Guest at the Guest’s expense. If it is not possible to identify or contact the owner, or if the item is not collected, the Hotel shall handle it in accordance with the Polish Act on Found Property and the Polish Civil Code.

CONDITIONS FOR RESERVATION, CHANGES AND SHORTENING OF RESERVATIONS

1. The conditions governing cancellation, modification of a reservation, a Guest’s failure to arrive at the Hotel, and shortening of the stay depend on the type of offer selected by the Guest when making the reservation. The conditions applicable to a particular offer are provided to the Guest before the reservation is made and form part of the concluded agreement.

2. In the case of a distance contract concerning accommodation services which specifies a particular date or period for the provision of the service, the Guest does not have the statutory 14-day right to withdraw from the contract, pursuant to Article 38(1)(12) of the Polish Consumer Rights Act. The right to cancel or modify a reservation is governed by the conditions of the selected offer or rate.

3. Reservation with a 40% advance payment.
Making a reservation requires an advance payment equal to 40% of the reservation value, made through the available online payment system or by traditional bank transfer within the deadline specified during the reservation process. The rules governing cancellation of the reservation and settlement of the advance payment are set out in the offer conditions presented to the Guest before the reservation is made.

4. Non-refundable reservation – 100% advance payment.
Making a reservation under a non-refundable offer requires payment of 100% of the cost of the stay in advance through the available online payment system or by traditional bank transfer within the deadline specified during the reservation process. In the event of cancellation or the Guest’s failure to arrive at the Hotel, the amount due for the stay shall be settled in accordance with the conditions of the non-refundable offer accepted by the Guest before making the reservation.

5. Change of reservation date. The Guest may change the reservation date once without an additional fee, no later than 3 days before the planned arrival date, to another available date. If the price of the stay on the new date is higher than the price of the original reservation, the Guest is required to pay the difference. If the price of the stay on the new date is lower, the method of settling the difference shall be determined by the conditions of the offer presented to the Guest before the reservation was made.

6. Subsequent changes to the reservation. Each subsequent change to the reservation date may be subject to a fee if such a fee has been expressly specified in the offer conditions or price list made available to the Guest before the change is made. If a more expensive date is selected, the Guest is required to pay the difference in price.

7. Guest no-show. If the Guest fails to arrive at the Hotel on the scheduled arrival date without previously cancelling or modifying the reservation, the Hotel shall settle the reservation in accordance with the conditions of the offer or rate selected and accepted by the Guest when making the reservation.

8. Early termination of the stay. If the Guest voluntarily terminates their stay early for reasons beyond the Hotel’s control, shortening the stay shall not constitute grounds for reducing the price of the reserved stay or refunding amounts paid for the unused portion of the stay.The above rule does not apply if the early termination of the stay results from circumstances attributable to the Hotel or where applicable law grants the Guest the right to a full or partial refund of the amount paid.

COMPLAINTS AND SUBMISSION OF COMMENTS

1. If a Guest has any concerns regarding their stay, the services provided, or goods sold by Hotel & SPA Trzy Wyspy, they may report the issue or submit a complaint. Wherever possible, Guests are encouraged to report any irregularities immediately, while still staying at the Hotel, so that the Hotel can promptly take appropriate action and remedy any inconvenience.

2. A complaint may be submitted:

  • in person or in writing at the Hotel Reception;
  • by post to:

Hotel & SPA Trzy Wyspy
ul. Cieszkowskiego 1
72-600 Świnoujście
Poland

3. The Hotel considers each complaint individually. A response shall be provided without undue delay and no later than within 14 days of receipt of the complaint, taking into account the rules and deadlines arising from applicable law.

4. Detailed information concerning the procedure for submitting and handling complaints is set out in the document entitled “Rules for Submitting and Handling Complaints at Hotel & SPA Trzy Wyspy”, available on the Hotel website and at the Reception.

These Regulations are effective from 31 August 2026.

Director
Hotel & SPA Trzy Wyspy

APPENDICES:
Regulations Governing the Stay of Animals
Parking Regulations
SPA na Wyspach Regulations
Billiard Room Regulations
Regulations of the “Come Back to Us with a Smile” Promotion
Rules for Submitting and Handling Complaints